Return and Refund Policy

At Amaaya, we want you to shop with confidence. If you need assistance with a return or refund, please email support@pureamaaya.in.

14-day return window

You may request a return within 14 days of receiving your order. Please contact us within this period with your order number and the details of the item you wish to return.

Return eligibility

For change-of-mind returns, items must be unopened, unused and in the same condition as received, with their original packaging, seals and any tags intact. A receipt or other proof of purchase is required. For hygiene reasons, opened or used roll-ons and skincare products are not eligible for change-of-mind returns. This restriction does not affect your rights where a product is defective, damaged or incorrectly supplied.

How to request a return

Email support@pureamaaya.in with your order number and reason for the return. Once your request is reviewed and accepted, we will provide instructions on how and where to return your item. Please do not send items back before receiving these instructions.

Return shipping is free. We will coordinate the return arrangements with you, so please contact us before arranging your own shipment. No minimum order value or quantity is required to request an eligible return.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective or different from what you ordered. Include your order number, a description of the issue and clear photographs where possible. Retain the product and packaging while we review the issue. We will work with you on an appropriate resolution in accordance with applicable consumer rights.

Exceptions

Sale items and gift cards are not eligible for change-of-mind returns. These exclusions do not limit your applicable rights in relation to defective, damaged, misdescribed or incorrectly supplied goods. If you are unsure whether an item qualifies, please contact us before returning it.

Exchanges

To obtain a different product, first request a return for your original item. Once the return is accepted, you may place a separate order for the replacement product, subject to availability.

Refunds

We will notify you after receiving and inspecting your returned item and confirm whether your refund has been approved. Approved refunds will be initiated to the original payment method within 7 business days of approval. Your bank or payment provider may require additional time to reflect the credit.

For cash-on-delivery orders, we will contact you to arrange an appropriate refund method. Please do not send sensitive payment information unless requested through a secure channel.

If more than 10 business days have passed since your refund was approved and you have not received it, please email support@pureamaaya.in with your order number.

Your consumer rights

This policy does not exclude or restrict any rights or remedies available to you under applicable Indian consumer protection laws.